Heart Word Art Keepsake
If you're based in the UK we charge £2.25 delivery when you order one of our 10X8 inch or 16X12 inch canvases or photo prints for our larger size 24X18 inches we charge £9.75 delivery and if you order a cushion it's £1.50 delivery. Any of our products will take from 2 to 3 working days to arrive in the United Kingdom.
We ship internationally to every country in the world, this can generally take from 7 to 15 working days depending on where you live. Our outside the UK delivery cost is £10 per item. (This roughly works out $12.77 dollars and in euros €11.15. (All prices are subject to change without prior notice due to currency fluctuation.)
Our products are shipped by Royal Mail. The delivery info is based from the date of it being dispatched. Our estimated delivery times don't include the time it takes to design your order or the time it may take for you to reply to us to confirm if you're happy with the personalisation for us to print it.
After you have confirmed you're happy with the item, it is shipped the next day. If you do not reply back to us to confirm you're happy with the design, after three days we will print and ship it.
Buyers are responsible for any customs and import taxes that may apply. If customs hold your item, we cannot be held responsible for it turning up later than the expected delivery time, this is something we have no control over, we're sorry if this will inconvenience you in any way.
We cannot be held responsible for incorrect addresses input during payment, please always double check your address is correct when ordering.
The delivery time can be longer during peak periods such as any time leading up to Christmas.
Due to the personalised nature of our products, returns and exchanges are not applicable to most orders. If your item arrives damaged or faulty, please contact us within 7 days of receipt in order for us to assist you further. Postage costs cannot be refunded. Refunds will be minus your P&P charge.
Don't worry, email us at email@example.com and we will be happy to help to resolve the problem.