If you're based in the UK we include FREE delivery when ordering any of our products. It can take 2 - 3 working days to arrive if it's being shipped to the UK.
We ship internationally to every country in the world, this can generally take from 7 to 15 working days depending on where you live. We charge £10 extra for worldwide delivery, no matter how many items you order. This roughly works out $12.77 dollars and in euros €11.15. All prices are subject to change without prior notice due to currency fluctuation.
Our products are shipped by Royal Mail. The estimated delivery time is based from the date of your item being dispatched. The delivery doesn't include the time it takes to design your order or the time it may take for you to reply to us to confirm if you're happy with the personalisation for us to print it.
After you have confirmed you're happy with the item, it is shipped the next day. If you do not reply back to us to confirm you're happy with the design, after three days we will print and ship it.
Buyers are responsible for any customs and import taxes that may apply. If customs hold your item, we cannot be held responsible.
If it turns up later than our delivery times state due to customs holding it, we are not held responsible, sorry, this is out of our control.
You will need to contact Royal Mail to collect your package if you are out when it's delivered.
We cannot be held responsible for incorrect addresses input during payment. Please always double check your address is correct when ordering.
The delivery time can be longer during peak periods such as any time leading up to Christmas.
Due to the personalised nature of our products, returns and exchanges are not applicable to most orders. If your item arrives damaged or faulty, please contact us within 7 days of receipt in order for us to assist you further. Postage costs cannot be refunded. Refunds will be minus your P&P charge.
Don't worry, email us at email@example.com and we will be happy to help to resolve the problem.